Terms & Conditions

1. Expediting Services 

Subject to the terms and conditions of this agreement, the Client hereby engages Integrity Expediting to perform the services set forth herein, and Integrity Expediting hereby accepts such engagement. 

Integrity Expediting’s services include collecting documentation for applications for permits, licenses, and COs; submitting applications; corresponding with town, village, county, and state officials regarding applications; scheduling inspections with local agencies.

The Client gives Integrity Expediting permission to access the project site to take photographs for applications, attend inspections, and perform walkthroughs if hired to do so. 

If the Client requires the services of an architect, surveyor, electrical inspector, or engineer, the Client may solicit the services of a third-party company with Integrity Expediting as their agent for work for the necessary permits, licenses, and COs. The Client is responsible for all third-party service fees. Integrity Expediting is not liable for time frame extensions by third-party companies, quality of customer service, or work. 

The Client acknowledges that a permit is required to begin work on a property. If work is begun before a permit is issued, or if work is not completed to code, the Client is solely liable for additional permits, approval fees, demolitions, and alterations the town may require.

As a licensed expeditor, Integrity Expediting adheres to town, village, county, and state regulations and codes. 

 

2. Payment & Invoicing

The Client acknowledges that Integrity Expediting must receive payment in order to begin work. 

Known fees must be paid in full prior to the start of work. If payment is not received, the project will be placed on hold.

The Client is responsible for all application, permit, and license fees, whether billed together with Integrity Expediting’s service retainer or billed separately, later in the application process. 

The Client is responsible for the application, permit, and license fees calculated by local townships after application review. 

The Client is responsible for third-party service fees, including those calculated after work is completed. 

The Client is responsible for postage fees and other variable costs, including but not limited to copies and printing.

Integrity Expediting is not responsible for unforeseen costs incurred as a result of the scope of work. The Client is responsible for the costs of additional permits, documentation, inspections, and alterations required by town, state, or county agencies. Integrity Expediting may bill the Client for additional services necessary to fulfill those requirements and will disclose the scope of additional services to the Client before performing work. 

Prior to permit issuance, if the Client fails to respond to Integrity Expediting for over 1 month (30 days), the project will be placed on hold. Thereafter, if the Client wishes to resume their building permit process, they will be charged a $150 project reactivation fee.

 

Integrity Expediting is not responsible for the actual plumbing work of the project, including, but not limited to, the errors, omissions, defaults and/or delays of the client or any building contractor, plumber, fabricator, or supplier.
 

3. No Guarantee of Results

Integrity Expediting does not guarantee any grants or approvals of applications. An application that has been completed and submitted is not guaranteed approval.
Fees paid to Integrity Expediting to expedite applications are not contingent on approvals.

 

4. Termination

The Client may terminate this project at any point before completion by emailing  Integrity Expediting a written statement that they are terminating the project. 

In the case that a project is terminated, the Client agrees not to disparage Integrity Expediting in any way, including making negative or false statements about Integrity Expediting’s agents or services.

Integrity Expediting may cancel this agreement and terminate any project under the following circumstances:

  1. Verbal or physical harassment of any Integrity Expediting employees or third-party affiliate, including cursing, threats, and intimidation. 

  2. Attempts to pressure or manipulate Integrity Expediting to deliberately break or bypass town building codes and regulations related to the project. 

 

5. Refunds 

Client acknowledges that all monies paid upon contract signage and at benchmark invoices shall be deemed earned and non-refundable.

If the Client decides to cancel their project before any applications are submitted, Integrity Expediting will refund the Client $150. The balance of the initial retainer paid to Integrity Expediting will be considered earned and non-refundable.
If the Client decides to cancel their project after any applications are submitted, all funds paid to Integrity Expediting will be considered earned and non-refundable.

Integrity Expediting does not issue refunds for declined applications or approval requests (see “No Guarantee of Results.”)
Funds paid to Integrity Expediting for applications and third-party services will be returned to the Client only if work has not already begun.

 

6. Photo Disclosure   

Integrity Expediting may use the Client’s name, property address, and property photos, whether taken by Integrity Expediting or supplied by the Client, for promotional purposes, including but not limited to social media advertisements, trade publications, and professional portfolios. 

  

7. Damage, Liability, or Loss

The Client hereby agrees to compensate Integrity Expediting and all of Integrity Expediting’s agents, employees, and representatives against any and all damage, liability, loss, as well as legal fees and costs incurred as a result of the Expediting Services, rendered in this Agreement or any transaction or matter connected with the Expediting Services or the relationship between Integrity Expediting and Client. This clause shall not be read to provide indemnification for any Party in the event that a competent court of law, rendering a final judgment, holds that the bad faith, gross negligence, or willful misconduct of the Party caused the damage, liability, or loss.